© 2016 by  Arbour Cottage B & B. Proudly created with Wix.com

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1-250-465-9820

Our Policies & Procedures

 

The following policies and procedures are designed to ensure a safe and enjoyable visit for all of our guests.

 

General

Off-street parking is free.

Wifi is free.

Smoking is not permitted anywhere on the premises of our B & B.

We are sorry but we cannot accommodate any guest’s pets, with the exception of guide dogs.

Many of our guests are looking for a quiet getaway, so children must be well-behaved and supervised by a parent at all times when in the house.

For the security of all our guests, only those people registered with Arbour Cottage B & B are permitted on the premises overnight.

Quiet time is between 10:00 p.m. and 7:00 a.m.

Breakfast is served Monday to Saturday between 7:30 to 9:00 a.m.; Sunday between 7:00 to 8:30, unless agreed to by prior arrangement.

 

Rates

All rates are double occupancy, per night, except where otherwise indicated and are subject to change without notice.

If there are children staying in the room with parents, there will be an additional charge for each child for breakfast.  Children ages 3 to 10 years will be charged $5.00/night; children aged 11 to 16 years will be charged $10/night.  Children aged 2 and under will not be charged.

Reservations

Please Note: We accept cash, Visa and Mastercard payment, which is due upon arrival.

 

Cancellation Policy

A small Bed & Breakfast such as ours is clearly affected by cancellations and we ask for your understanding and consideration of our policy.  If you need to cancel a reservation, please notify us by telephone and confirm in writing by email.

  • Upon booking, your credit card will be charged 50% of the total charge. The remaining amount is due upon arrival.

  • Bookings cancelled with more than one week's notice, prior to arrival, will not incur a charge.

  • Bookings cancelled less than one week's notice, prior to arrival, will be charged 100% of the total night’s stay.

  • No shows will also incur a charge of 100% of the total night’s stay.

Please Note: Earlier than scheduled departures are treated as a cancellation and you will be charged the full amount of your stay.

**A Cancellation fee will not be applied in the event that you reschedule your entire reservation, permitting the dates you choose are available. If we are able to refill the entire vacancy a full refund will be returned to you.

 

Loss or Damage

Guests will be responsible for the repair or replacement of any breakages, loss or damage caused by them to Arbour Cottage property and shall leave the room in a clean, neat and tidy condition.  Guests must report any loss or damage to their own property immediately on discovery to the proprietors, and shall make themselves available to assist with any reports made by Arbour Cottage B & B to the police. 

 

Right to Refuse a Guest Entry and Accommodation

If, on arrival, we reasonably consider that the guest is under the influence of drink or drugs, or is behaving in a threatening, abusive or otherwise unacceptable manner.  We also reserve the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or staff or is behaving in an unacceptable manner.

 

Website

We believe that the information on this web site is correct, but cannot accept responsibility for errors or misunderstandings.  To allow for a policy of continuing improvement of facilities, we reserve the right to alter or amend the amenities or facilities offered.  Please be sure to check directly with us.

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